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doc: clarify triager role 

highlight additional points around triager role

Co-authored-by: Antoine du Hamel <duhamelantoine1995@gmail.com>
PR-URL: https://github.com/nodejs/node/pull/55775
Reviewed-By: Chengzhong Wu <legendecas@gmail.com>
Reviewed-By: Antoine du Hamel <duhamelantoine1995@gmail.com>
Reviewed-By: Ulises Gascón <ulisesgascongonzalez@gmail.com>
Reviewed-By: Rafael Gonzaga <rafael.nunu@hotmail.com>
Reviewed-By: Moshe Atlow <moshe@atlow.co.il>
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Gireesh Punathil 2024-11-11 03:45:13 +05:30 committed by GitHub
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@ -60,5 +60,17 @@ activities, such as applying labels and closing/reopening/assigning issues.
For more information on the roles and permissions, see ["Permission levels for
repositories owned by an organization"](https://docs.github.com/en/github/setting-up-and-managing-organizations-and-teams/repository-permission-levels-for-an-organization#permission-levels-for-repositories-owned-by-an-organization).
When triagging issues and PRs:
* Show patience and empathy, especially to first-time contributors.
* Show no patience towards spam or troll, close the issue without interacting with it and
report the user to the moderation repository.
* If you're not able to reproduce an issue, leave a comment asking for more info and
add the `needs more info` label.
* Ideally issues should be closed only when they have been fixed or answered (and
merged for pull requests). Closing an issue (or PR) earlier can be seen as
dismissive from the point of view of the reporter/author.
Always try to communicate the reason for closing the issue/PR.
[Node.js help repository]: https://github.com/nodejs/help/issues
[Technical Steering Committee (TSC) repository]: https://github.com/nodejs/TSC/issues